FAQ


Here Are Answers to Some Frequently Asked Questions:

General

Do I need to have an account to place an order?

You can choose to use our guest checkout to place an order or you can create an account during purchase. By creating an account you can check out faster, track your orders, update your profile information for future orders and many more.

I have forgotten my password

Don’t worry, it happens to the best. Just go to My Account, click on the ‘Forgot your password’ link and enter the email address you registered with. You will receive an email shortly reminding you of your password.

Why are the prices different online and in store?

From time to time  stores may run special local promotions that may not be available on our website or we may offer special discounts online that are not available in stores. Some website promotions may not be available to customers in particular jurisdictions.

How will I know you received my order?

We will send you a confirmation email within 24 hours of your order being placed. If you have not received this email, check your junk mail folder. If you still can’t find your confirmation, please contact us at hello@avaleacouture.com

Can I change an existing order?

Once you have received your confirmation email, we can’t change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.

Can I cancel an order once it has been placed?

You can cancel your order before it’s been dispatched. Please contact us at hello@avaleacouture.com as soon as possible. If your order has already been dispatched, you can return it within 14 days of purchase. See Return Policy below

Why was my order cancelled?

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we will let you know as soon as possible.

The color of my order differs from the color on the screen

We have made every effort to display as accurately as possible the colors of our products on the website. However, please note that the color of products depends on the settings of your monitor.

What sizes do we use at Ava Lea?

               See size chart

Shipping

How much does shipping cost?

Shipping within the U.S. is $12.99 and FREE with orders over $250.00 International shipping is calculated based on product weight and shipping destination. We reserve the right to change our shipping prices without notice.

Where does AvaLeaCouture.com NOT ship to?

We do not deliver to PO Box Addresses. Please provide a full delivery address and telephone contact number when you place your order to avoid delays.

When should I receive my package?

We aim to dispatch your order within a maximum of 4 business days, once shipped orders usually take 3-7 business days to be delivered. We will email you once your order has been dispatched, with the tracking information.

Has my order been shipped yet?

When we dispatch your order, we will send a tracking confirmation email to let you know your order is on its way. If you have not received this email  7 business days after placing an order please contact us at hello@avaleacouture.com

Can I ship to an alternative address?

You can choose to get your order delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

Do you ship Internationally?

Yes, we ship worldwide. Shipping costs for international shipping is based on weight and location.

Do you supply return labels?.

No, when returning an item, customers are responsible for shipping.

Do you offer expedited shipping?

No, we do not offer expedited shipping options at this time. Sometimes we run promotions or surprise our customers by shipping express, however we do not have that option for customers to choose

Returns

How long do I have to return merchandise?

You can return any item for a refund within 14 days of purchase.

How do I return an item?

Returned items must be unworn and in their original packaging. They must also be accompanied with a copy of the invoice .

Please note that we do not refund postage cost for returned items.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

To make your return quicker please:

Return your items in their original condition as they will be inspected upon return. Send them back via a guaranteed delivery service and get proof of postage. Ave Lea is not liable for goods in transit until they reach our location.

Once your goods are accepted back into stock you will be issued with an exchange or refund. We will refund the card originally used for payment.

How long does it take for a return to be processed?

Returns usually take 3-7 business days to be credited back to your account after receipt of goods. Once we have processed your return or exchange, we will send you an email to let you know it has been processed. 

Click here to view our company policies.

Privacy Policy

Terms of use

Return Policy


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